Terms of Use and Conditions

This website is owned and operated by WSU Small Business Development Center (SBDC) for your use. By accessing and browsing this website, or by viewing the content, you accept, without limitation or qualification, the Terms of Use and Conditions herein. If you do not agree with any of the Terms of Use and Conditions, you should exit this website at this time.

All material on this site, including, but not limited to images, audio files, and video clips, are protected by copyright law and are owned by WSU SBDC or licensed to WSU SBDC by a third party.

Third Party Information

WSU SBDC website may at times provide links to third parties. WSU SBDC makes no warranty nor is responsible for content on third party websites. Inclusion of links to outside organizations is not an endorsement of their products by WSBDC or its resource partners.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on the WSU SBDC website. On some pages, you can make requests, and register for Training Courses. The types of personal information collected at these pages are:
• Name
• Company Name
• Title
• Address
• Phone Number
• Email Address
• Gender
• Other Demographic Information

This information is used exclusively by WSU SBDC to better serve those accessing our training or other services. It is helpful to our continuous improvement process if you take the time to supply this information.

On the training registration pages, you can submit information about other people. For example, you can enroll another person in Training Courses. In this circumstance, the types of personal information collected can be the same as listed above.

The Way We Use Information

We use the information about your business, or the personal information you provide about yourself or others to communicate with you concerning anything you have registered for or to inform you of upcoming opportunities. We do not share this information with outside parties except to the extent necessary to complete payment for that specific order. Credit or debit card information is not accessible by WSU SBDC with the exception of the last four digits of the card on the receipt. OUR MERCHANT NAME IS WSU SBDC. WSU SBDC personnel may not receive credit card information. We use return email addresses and phone numbers to answer the email and calls we receive, send emails about upcoming workshops, or other communication. Such contact information is not shared with outside parties.

We use non-identifying and aggregate information to better design our website, training and other services. Non-identifying aggregate information only is shared with funders.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All payment transactions go through ‘Cybersource’, a secure Washington State University system in conjunction with Bank of America Merchant Services and follow PCI data security compliance.

How You Can Access or Correct Your Information on Cybersource payment site: Information added to the secure payment form cannot be retrieved by anyone outside of the WSU eCommerce system. You will need to email info@wsbdc.org to have contact information edited.

How You Can Access or Correct Your Information on WSBDC eCenter Direct; our Client Management system: You can access all your personally identifiable information that we collect online through the WSBDC eCenter Direct site by logging in and using your password to gain access to your account. No payment information is taken through this site. To protect your privacy and security, WSBDC eCenter Direct takes reasonable steps to verify your identity before granting access or making corrections.

The WSBDC website is located on Washington State University servers  https://policies.wsu.edu/privacy-policy/#Cookies

Should you have other questions or concerns about these privacy policies, please call us at (509) 358-7765 or send us an email to info@wsbdc.org

Cancellation Policy

Once enrolled in a WSBDC training paid to WSU SBDC, send an email requesting removal from the training to training@wsbdc.org. Our standard cancellation and refund policy is that a 90% refund will be given if cancellation occurs within three days of the start of a workshop. The 10% retainer is to cover processing, administrative and other costs. No refund will be issued if the cancellation occurs within two days of a workshop as financial commitments have already been made at this point. Refund Requests must be confirmed they were received by the refund deadline. If you do not receive an email confirmation for refund requests within 24 hours, call 509-358-7890 or 509-358-7765. Alternate refund policies may be associated with each individual workshop or webinar and will be stated on individual training descriptions.